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Leverages the power of data to predict the next best action in the motor claims workflow.

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An Award winning omni-channel solution to deliver self-serve and AI capability at FNOL. Accurately capture damage severity and use a simple 4-click damage capture model to determine if a vehicle is repairable or a total loss. Improve customer satisfaction by speeding up the repair allocation decision at FNOL.

The AudaTarget decision support tool that uses answers to a series of questions about damage severity combined with a valuation of the vehicle and user-configurable business rules, to enable a decision to be made on how to best route the vehicle to either a repairer or total loss agent.

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Gain greater operational efficiencies, cost control and a superior customer experience.

Normalised scoring: Using the relationship between actual and predicted costs any repair, large or small, can be given a percentage score – either over or under the expected value of 100%. This enables accurate repairer performance comparisons and drives optimised repair routing.

Benefits at a glance

  • An easy-to-use, business-rules driven, web-based service that uses diagrams and simple closed questions to enable call handlers to ascertain the damage to the vehicle
  • Backed by an extensive historical database of repair data
  • Includes vehicle identification functionality
  • Complements Abuntex for a full vehicle damage estimate

AudaTarget features

MI/BI Analytics and Reporting

Access web-based analytics and performance management to evaluate repairer and assessor performance.

Insights delivered

Insights delivered to support better shop assignment.

Ad-hoc reporting

Ad-hoc reporting and analysis using Pentaho.

Repair allocation dashboards

Repair allocation dashboards for use with RAM.

Repairer and Assessor dashboards

Insight through dashboards for both repairers and assessors.

Bespoke reporting

Bespoke reporting capabilities.

Related solutions


Find us

Audatex SA (PTY) LTD

Building 1, Maxwell Office Park
Magwa Crescent West
Waterfall City, Midrand, 1685

General Enquiries and Sales

(011) 875 8920

[email protected]


Support Team

Our hours of phone support: Monday-Friday, 7 a.m. – 5 p.m.
(011) 875 8920

[email protected]


If you would like to find out more before signing up, contact us using the details above.

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