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Qapter Connect

View a vehicles repair status online, 24/7 and update your customers and stakeholders in real-time.

Contact us or sign up today


Qapter Connect is a suite of apps that allows repairers to keep vehicle owners, insurers and all other stakeholders up-to-date about repair progress via online channels. Repairers can take photos and update the status of a repair, which then informs the customers in real-time via a mobile app. It allows you to ‘see’, the progress of the repair. Delivering efficiencies throughout the vehicle repair journey, improving customer service, and reducing the number of update calls.

All the information you need instantly in one online portal

Qapter Connect is a web-based application which gives you access to an online dashboard highlighting where all your vehicles are in the repair process.

  • Enabling claim management in an easy click
  • Single click to update status
  • Customers informed by sms and email
  • Repair status visibility
  • Streamlined repairer/insurer communication
  • Reporting Functionality
  • CSI Surveys

Benefits at a glance

  • Increase customer satisfaction. Informed customers = happy customers
  • Reduce time spent on update calls – no need for inbound calls all parties have access to repair status information and images 24/7
  • Live access to latest job lists and status
  • Ability to message customers directly
  • Available on any device
  • Reduce cycle times – Use Qapter Connect for virtual inspections to speed up communications in case approval is needed for additional damages

Efficient Communication Channels – Text, Email, Online

Since the latest vehicle repair status and photos are available on your web site, your customers have fewer reasons to call, and incoming calls will reduce substantially. Vehicle owners can choose to receive status updates via email or text message and in time more of your customers will use email and the web instead of the phone for updates. This means that your service advisors will be able to better organise their time instead of constantly being interrupted by the phone.

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Find us

Audatex SA (PTY) LTD

Building 1, Maxwell Office Park
Magwa Crescent West
Waterfall City, Midrand, 1685

General Enquiries and Sales

(011) 875 8920

[email protected]


Support Team

Our hours of phone support: Monday-Friday, 7 a.m. – 5 p.m.
(011) 875 8920

[email protected]


If you would like to find out more before signing up, contact us using the details above.

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