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Qapter Connect

View a vehicles repair status online, 24/7 and update your customers and stakeholders in real-time.

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Qapter Connect is a suite of apps that allows bodyshops to keep vehicle owners and other stakeholders up-to-date about repair progress via online channels. Repairers can take photos and update the status of a repair, which then informs the customers in real-time via a mobile app. Delivering efficiencies throughout the vehicle repair journey, improving customer service, and reducing the number of update calls.

Seamless integration

Qapter Connect is also seamlessly integrated with several leading South African Bodyshop Management Systems and AudaInvoice. So as soon as an update is made in your Management System, this is reflected live in Connect, with no need to double-key the information. Giving all your stakeholders a clear picture of the very latest repair status, your customers, work providers, insurers and workshop team, all have online access to the very latest information. With no need to call.

Benefits at a glance

  • Increase customer satisfaction. Informed customers = happy customers
  • Reduce time spent on update calls – no need for inbound calls all parties have access to repair status information and images 24/7
  • Live access to latest job lists and status
  • Quick and easy way to upload images in repair
  • Ability to message customers directly
  • Available on any device
  • Reduce cycle times – Use Qapter Connect for virtual inspections to speed up communications in case approval is needed for additional damages

Internal Vehicle Management system

With the Internal Vehicle Management system, repairers can see the progress of all vehicles at a glance. If a vehicle has remained in the repair process too long, an alert will be sent out.

Efficient Communication Channels – Text, Email, Online

Since the latest vehicle repair status and photos are available on your web site, your customers have fewer reasons to call, and incoming calls will reduce substantially. Vehicle owners can choose to receive status updates via email or text message and in time more of your customers will use email and the web instead of the phone for updates. This means that your service advisors will be able to better organise their time instead of constantly being interrupted by the phone.

Related solutions


Find us

Audatex SA (PTY) LTD

Building 1, Maxwell Office Park
Magwa Crescent West
Waterfall City, Midrand, 1685

General Enquiries and Sales

(011) 875 8920

[email protected]


Support Team

Our hours of phone support: Monday-Friday, 7 a.m. – 5 p.m.
(011) 875 8920

[email protected]


If you would like to find out more before signing up, contact us using the details above.

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