View a vehicles repair status online, 24/7 and update your customers and stakeholders in real-time.
Qapter Connect is a suite of apps that allows bodyshops to keep vehicle owners and other stakeholders up-to-date about repair progress via online channels. Repairers can take photos and update the status of a repair, which then informs the customers in real-time via a mobile app. Delivering efficiencies throughout the vehicle repair journey, improving customer service, and reducing the number of update calls.
Qapter Connect is also seamlessly integrated with several leading South African Bodyshop Management Systems and AudaInvoice. So as soon as an update is made in your Management System, this is reflected live in Connect, with no need to double-key the information. Giving all your stakeholders a clear picture of the very latest repair status, your customers, work providers, insurers and workshop team, all have online access to the very latest information. With no need to call.
With the Internal Vehicle Management system, repairers can see the progress of all vehicles at a glance. If a vehicle has remained in the repair process too long, an alert will be sent out.
Since the latest vehicle repair status and photos are available on your web site, your customers have fewer reasons to call, and incoming calls will reduce substantially. Vehicle owners can choose to receive status updates via email or text message and in time more of your customers will use email and the web instead of the phone for updates. This means that your service advisors will be able to better organise their time instead of constantly being interrupted by the phone.
Building 1, Maxwell Office Park
Magwa Crescent West
Waterfall City, Midrand, 1685
(011) 875 8920
Our hours of phone support: Monday-Friday, 7 a.m. – 5 p.m.
(011) 875 8920
If you would like to find out more before signing up, contact us using the details above.
"*" indicates required fields
